Privacy Policy

1. About this policy

This Privacy Policy applies to Multi Marketing Solutions Pty Ltd ("Multi Marketing Solutions", "MMS", "we", "us" or "our"), our website at multimarketingsolutions.com.au, and applications, tools or integrations operated by us.

It explains how we may collect, use, store and disclose personal information when you visit our website, contact us, work with us or authorise one of our applications to access information from a third-party service.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

2. Information we may collect

Depending on how you interact with us, we may collect information such as:

• Your name, email address, phone number and business details.
• Information you provide through website forms, enquiries or correspondence.
• Information relating to projects, services or work we undertake with you.
• Website usage information such as pages viewed, referral source, browser and device information.
• Analytics, advertising and campaign interaction information.
• Information you explicitly authorise a connected application or service to provide to us.

We generally collect information directly from you, through our website and systems, or from third-party services you choose to connect.

3. Oura and connected health data

MMS may operate private development or research applications, including an application known as Oura Lab, that connect to the Oura API.

If you choose to authorise an Oura integration, the information made available to the application will depend on the permissions you approve. This may include information relating to your Oura account, ring configuration, sleep, activity, readiness, heart rate, workouts, sessions, blood oxygen, stress, cardiovascular metrics and other Oura-supported information.

Oura information accessed through Oura Lab is intended for authorised development, analysis, research, personal dashboards, integrations and related functionality. We do not sell Oura health or wellness data.

Where Oura Lab is being used solely as a private personal development application, the information is not made publicly available.

4. How we use information

We may use personal information to:

• Respond to enquiries and communicate with you.
• Provide, manage and improve our services.
• Plan and deliver marketing, website, advertising and technology projects.
• Operate, maintain and secure our website and internal systems.
• Measure website and marketing performance.
• Develop and test applications, integrations and technology tools.
• Provide functionality that you have explicitly authorised.
• Meet legal, regulatory and security obligations.

5. Analytics, advertising and cookies

Our website may use cookies, pixels, analytics technologies and similar tools to understand how the website is used and to measure the effectiveness of marketing activity.

These services may include platforms such as Google Analytics, Google Ads, Meta and other digital marketing or analytics providers.

You can control or disable many cookies through your browser settings. Some functionality may not operate as intended if cookies are disabled.

6. When information may be shared

We do not sell personal information. We may disclose information where reasonably necessary to service providers that help us operate our business, website or technology systems.

These may include providers of:

• Website hosting and infrastructure.
• Email and communication services.
• Analytics and advertising platforms.
• Cloud storage and business software.
• Customer relationship management systems.
• Professional, technical or security services.

We may also disclose information where required by law, to protect our legal rights, or with your consent.

7. Storage and security

We take reasonable technical and organisational measures to protect information against misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the services we use, information may be stored or processed using cloud infrastructure located in Australia or other countries.

OAuth credentials, access tokens and similar authentication information used by our development applications are treated as confidential information and are not intentionally made public.

8. Data retention

We retain information only for as long as reasonably required for the purpose for which it was collected, to maintain our business records, provide services, conduct authorised development or meet legal obligations.

Information that is no longer required may be deleted, de-identified or securely archived where appropriate.

9. Your choices and access

You may contact us to ask what personal information we hold about you or to request that information be corrected or deleted where applicable.

If you have authorised a third-party integration such as Oura, you may also be able to revoke that application's access through the relevant third-party account or service.

10. Third-party websites and services

Our website or applications may link to or interact with third-party websites and services. Those services operate under their own privacy practices and terms.

We encourage you to review the privacy information provided by those services before providing information or granting access.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations. The latest version will be published on this page with an updated revision date.

12. Contact us